4sight Learning is proud to be the nation's leader in hands-on training for the development of outstanding customer service. Research in both the private and government sectors reveal the obvious - engaged employees deliver higher quality work products. Our founder and CEO, William S. (Sam) Bartlett, points to a number of studies that consistently agree on the most critical factor to a high level of engagement; it's what Mr. Bartlett calls oomph!

oomph! also happens to be the title of Sam's newest book due out the second quarter of 2012. You will not want to miss this informative, enlightening, and sometimes humorous look into the world of engaged and outstanding customer service. Look for it here, in your local bookstores, and at Amazon.com soon!