• Book: oomph! is the title of Sam's newest book due out the first quarter of 2010. You will not want to miss this informative, enlightening, and sometimes humorous look into the world of engaged and outstanding customer service. Look for it here, in your local bookstores, and at Amazon.com soon!

• Outstanding Customer Service Keynotes, Workshops, Seminars, and Conference Break-out Sessions

• Customer Service Program Facilitation and Training

• Support Staff "Engagement" Workshops

• Book: Building Better Schools by Engaging Support Staff (www.supportstaffheroes.com)